Have you ever had to deal with difficult people? I do – every day. And it’s more than just the patients; sometimes it’s the people we work with.
For example, there is an individual that I work with regularly that I know is competent. But he’s young – young enough, in fact, to be my child. And he’s incredibly cocky. Plus, when things aren’t going his way he can be pretty petulant. The only reason I’m refraining from using the word “childish” to describe the behavior is because that word doesn’t describe what I see accurately.
He also will find ways to skirt work. Not that I always have a problem with it, but there are times when it’s just not a good idea to do this sort of thing. Occasionally we get sent to do calls in other districts, mainly because there isn’t enough manpower in the other location to get a call done. He’s managed to find ways to delay our getting to some of the calls, and on two recent occasions this has gotten us noticed by the duty supervisor in a negative way.
Not a way I want to ever be noticed by a supervisor under any circumstances.
The other thing I’ve observed that I don’t like very much is his attitude toward patients and the way he acts towards most of them. I don’t think I’ve seen him say more than two or three words at the most to some of the people we transport at any given time. When he does, he tends to be short, and sometimes he can be downright rude.
I’m working on a way to deal with this that solves the problem and teaches him a lesson about his lack of people skills. While I’m not quite sure what I’m going to do, whatever I do will be constructive. At the same time, I plan to drive home the point that he’s got to change his attitude. Otherwise it will get him into trouble. And, quite frankly, there is another reason I’m concerned – a self-serving one: his way of doing things could blow back onto me.
I know how that sounds, but I’ve worked too hard and for too long to develop the way I do my job and the reputation I have for being good at what I do. I don’t want to see all of that effort get ruined.
I’ll talk more about this over time. Right now I’m working on dealing with getting this resolved in a way that I don’t have to involve management because, no matter how much difficulty I have with this situation, I don’t want to see anyone lose their job. And he’s not a bad person; he just really needs to grow up.